Before the covid 19 pandemic, it might have been (marginally) acceptable to have valuable and useful knowledge in a variety of platforms. The big problem with this type of setup is that it hampers productivity and efficiency – and employee satisfaction.
Workers spend an average of 2.5 hours every day searching for the information needed to do their jobs. For a midsized company, that translates into 655,000 wasted hours every year (2.5 hours/day x 262 work days a year x 1,000 employees = 655,000 wasted hours).
Employees get frustrated having to spend hours looking for things. They want synthesized knowledge that addresses their specific needs for the specific project at hand.
Likewise, a support organization gets stressed out when they are talking to a customer and don’t have the necessary information to provide good service.
Having an efficient workplace is becoming increasingly important for achieving results and getting your projects and tasks done in a timely manner. It is also becoming critical for taking care of your employees.
Using AI to Improve Efficiency and Productivity
One of the best ways to improve the efficiency and productivity of your workplace is to make knowledge easy to find. This helps employees be effective, productive and empowered in their work, wherever they are.
Let’s go back to one of the members of the support team we mentioned earlier who is stressed out about not having the proper information to service a customer. She spends a few hours researching and still can’t pull together everything she needs. As she’s spending her time looking for things, she’s stressed not only about servicing her customer but also about all the other things she has on her plate, including a few customers who are even higher priority than this customer.
Why is Adopting AI So Important?
An AI-powered workplace improves your team’s well-being, sharpens your organization’s competitive advantage and helps your business thrive.
One of the benefits of an AI-powered workplace is that repetitive tasks can be handled across an organization so that employees can focus on creative solutions, complex problem solving and impactful work.
Here are some other benefits:
- Single source of information: connecting homegrown, legacy, or cloud-based systems through a single index, enabling employees to more easily search for what they need
- Better search results: Using machine learning to serve up better search results, reducing some of the basic work required of your support team and increasing customer satisfaction
- Spotting trends: Uncovering changes in the customer’s behavior that might affect the business’s bottom line
- Finding gaps: Getting actionable insights on content gaps that need to be closed
Discover how an AI-powered workplace and employee self-service portals by Coveo can help reduce wasted hours and keep employees more productive.